How to make a Complaint
The first thing to do is contact, in person or by phone, the relevant Officer in the Service your complaint is about. We can let you know who this is. (If you prefer, you can give someone else permission to make the complaint on your behalf.)
The complaint will be recorded, given a reference number and investigated.
If the complaint is easily solved, we shall try to solve it straight away. If it is more complicated, we shall give or send you within five working days a receipt with the details of your complaint and the name of the Officer who is dealing with it. That Officer will write to you within twenty working days with the response to your complaint.
If you think the response is unsatisfactory, you can then make a formal, written complaint using the form inside the complaints booklet. (Again, you can authorise someone else to do this on your behalf.)
Once we receive the Complaint Form, we will send you a receipt within five working days. The Monitoring Officer will be responsible for investigating written complaints.
He will write to you within twenty working days with a full reply or, if the matter is more complicated, to let you know when to expect a full reply.
If you are still not satisfied, the matter will be dealt with by the Council's Standards Committee, who may wish to interview you to discover more about the problem.
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Subscribe to changes to this page here.Author: Eric Williams. Last Updated: 2/8/2006.
